Neon Bloc Delivery and Returns

DELIVERY                                                                                                                                        

Standard Delivery:

For all orders over £50 to mainland UK we offer FREE STANDARD SHIPPING!!! Standard delivery rate £3.99 if your order is under £50. 

We welcome international orders. All items sent tracked. 

Next Day Delivery available for orders placed before 1pm:

Next Day delivery rate £6.99 (orders placed after 1pm will be shipped the next day)

RETURNS:

FAULTY OR DAMAGED GOODS:

We make it our priority to quality check all items leaving Neon Bloc. However if you feel any item may be faulty or damaged please contact us as soon as possible (hello@neonbloc.com) and we will make it our priority to get back to you asap to resolve the problem. 


Important things to remember when returning an item:

  • You must let us know via email (hello@neonbloc.com) within 7 days of receiving your purchase if you wish to return the item.

  • The item must have all original tags and stickers.

  • The item must be in the same condition that you received it.

  • You must get a proof of postage receipt when you send the item back to us, and keep the proof of postage. This is so you can prove you sent the item back to us. 

  • Once we have received and checked the item we will then refund the money to the same bank account as the purchase was made from, this can take up to 24 hours from receiving the item.

Any problems at all then don't hesitate to get in contact with us at our email -hello@neonbloc.com